FREQUENTLY ASKED QUESTIONS

Everything you need to know about WalkingPad products.

How long will delivery take?

Delivery takes between 3–4 working days after your order has been confirmed.

How do I set it up?

Simply unfold it and plug it in — no extra installation required.

What battery does the remote control use?

The battery type for the WalkingPad A1 and R1 Pro remote is CR2032. Please purchase one from a local store before first use.

Can I run on the WalkingPad R1 Pro?

Yes! When the handrail is fitted vertically, you can run up to 10km/h.

How do I connect my phone to the WalkingPad?

Download the KS Fit App (available on App Store & Google Play), change your region to United Kingdom, close and reopen the app, then follow the on-screen instructions.

What power cable comes with WalkingPads?

A 3-pin Euro Kettle Power Cord is included.

Does the R1 Pro track my activity?

Yes — the display screen tracks time, distance, instant speed, calories burned, and steps.

Does the R1 Pro have incline or decline?

No, it operates on a flat surface only.

How do I operate the remote control?

When switching on the WalkingPad, press the mode switch button on the remote within 5 seconds — it will then pair with your device.

What is the weight capacity?

WalkingPad R1 Pro: 110kg
WalkingPad A1 Pro: 105kg

What is the maximum speed?

WalkingPad R1 Pro: 10km/h
WalkingPad A1 Pro: 6km/h

What are the 3 control modes?

Standby: Sleep mode while not walking.
M mode: Manual speed — controlled via remote or app.
A mode: Automatic speed — controlled by your foot position on the belt. Stand at the front to accelerate, middle to maintain speed, rear to stop.

How do I turn it on?

There is a power switch on the power head of the device. The panel display will light up when turned on.

What do the error codes mean?

The device continuously runs self-tests. If something is off, an error code appears and the device stops for safety:

E01: Drive failure
E02: Motor abnormalities
E05: Power overload
E06: Motor overload protection
E08: Sensor error
E10: Temperature too high
E11: Overload current protection

Please contact us for technical support.

The device can't connect to the app — WiFi light flashes fast

If the WiFi light flashes fast or you can't find the device:

1. Press the big button on the right side of the device
2. Wait 3 seconds
3. Press the big button again

The WiFi light should slow down and the device will restart.

What is the speed limit of the R1 Pro?

Handrail vertical: up to 10km/h
Handrail horizontal: up to 6km/h

What are the differences between R1 Pro and A1?

Speed: R1 Pro goes up to 10km/h, A1 goes up to 6km/h
Weight capacity: R1 Pro supports 110kg, A1 supports 105kg
Handrail: R1 Pro has one, A1 does not
Safety key: R1 Pro has one for running, A1 does not