Returns & Refund Policy

 

 14 DAY – HASSLE FREE RETURN POLICY 

1. RETURN 

 You must notify Walking Pad within 14 days of receiving your order. 

 We will only process a return or refund if you notify us at support@walkingpad.co.za. The item(s) must be in its original state complete with packaging, tags and unused. 

 You are liable for returning the item at your own cost if the item is returned due to you not wanting the item. If the item is faulty/broken we will be liable for the costs thereof. 

 Replacements, refunds or credits will only be affected once the item(s) have been returned to our warehouse and inspected. 

 There is a procedure to follow – a form to be completed 

 

Exclusions 

 We do not accept returns or refunds on the treadmill belt lubricant. 

 Kindly take note that our WP Pro Treadmill Belt Lubricant does not have any warranty period and only a 14-day exchange or refund period will apply to this product, provided that it is returned to us within 14 days of receipt, unopened and in its original sealed packaging. The customer will have to arrange, and will be responsible for all risks and or costs of returning this product to our Head Office within the 14 days. 

2. GENERAL EXCEPTIONS 

 We do not accept perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials and flammable liquids, or gases. 

3. DELIVERY OF INCORRECT ITEM 

 You must notify Walking Pad within 14 days should the incorrect item be delivered at +064 978 8134 or email support@walkingpad.co.za 

 Promotional, free or bundled items that were part of a purchase must also be returned. 

 If an incorrect item was delivered due to no fault of the customer collection, assessment as well as delivery of the correct product will be at no cost to the customer. 

 

 

4. DEFECTIVE OR DAMAGED GOODS. 

 

Mechanical, Structural And Electronic Fault. 

 You must notify Walking Pad within 12 months of receiving your order. 

 Our team on receipt of the item will asses the item and diagnose the fault. 

 Should the fault be attributed to the negligence or any willful act or omission, and/or normal wear and tear there shall be no refund or replacement. 

 

Exclusions 

 Treadmill belt lubricant. 

 We reserve the right to refer a damaged or defective product for technical assessment by a qualified technician or an authorized service center prior to repairing, replacing or refunding. 

 We may at our discretion dispatch a qualified technician to asses or collect the product within 24 hours of notification. Due to the fact that some of our products are large in size assessments may have to be done on location. You will be provided with the outcome of an on-location assessment within 48 hours after completion. 

 If at our discretion the alleged fault, defect and or damage does not require and or cannot be assessed on location, we will dispatch either a qualified technician or a courier service for the collection of the product in order to complete the assessment elsewhere. Should the product be collected for assessment you will be provided with a waybill and or proof of collection and will be notified of the outcome of the assessment within 48 hours of receipt of the product. 

5. OUR WARRANTY 

 

A Warranty Claim can be initiated when a product purchased does not perform correctly due to mechanical and or electrical breakdowns caused by defects in workmanship or materials in the covered product. A Warranty claim cannot be initiated when there was accidental damage or any damage caused by negligence or incorrect operating procedures by the consumer. 

 We have a 12-month warranty on all fitness equipment and WP Pro Desks. 

 

 

 We have a 60 months warranty on all our office chairs. 

 If any of our products become faulty or defective once the individual product warranty has expired, we will endeavor to upon our receipt of the product to have the product assessed and or repaired (only upon customers approval) by qualified technicians all for the costs of the customer. 

 Terms of Warranty: {to be hyperlinked} 

 There is a procedure to follow, a form to complete. 

6. REFUNDS AND REPLACEMENTS 

 All refunds will be made within 5-7 working days after receipt, inspection and approval of refund of item. 

 All products replaced shall be with the same description and/or specifications as the product originally ordered. Replacement will also be after assessment; delivery will take from 3-5 working days. 

 There is a procedure to follow, a form to complete. 

 

Terms of Warranty: {to be hyperlinked} 

COVERAGE AND TERMS 

Walkingpad SA will pay for parts and Labour necessary to repair mechanical and or electrical breakdowns caused by defects in workmanship or materials in the covered product, or, at their opinion, may replace it with a similar spare part of equivalent value. 

TERMS 

Please note that this warranty will be void unless your claim is in compliance with all the terms of this limited warranty statement, and the proper return procedure is followed. 

This warranty will only be granted on the presentation of a satisfactory proof of purchase. The warranty does NOT cover: 

Normal wear and tear’ 

Any adaption or changes to upgrade the product from its normal purpose as described in the user manual 

Damage resulting from, 

o Transportation 

o Abuse, misuse, failure to follow proper installation instructions, neglect, shock, electrostatic discharge, improper or abnormal usage, and/or any contrary to the instructions in the user manual 

o Non private domestic home use (including, but not limited to commercial, professional or rental purposes.) 

o Repairs not authorised by Walkingpad SA 

o Accidents, lightning, water, fire or a cause beyond the control of Walkingpad SA. 

o Use of the item in an improper environment including but not limited to: heat or humidity beyond product specifications, dusty or and/or wet internal or external areas. 

o Damage caused by power surges. 

o Cosmetics 

o Malfunctions caused by other equipment. 

Only consumers purchasing this product from an authorized retailer or Walkingpad SA may obtain coverage under this limited warranty.