Returns & Refund Policy

Only products that were purchased from the Walkingpad SA online store are returnable or exchangeable via our online platform. Any products purchased instore or via other online platforms will need to be returned to the store or platform from which they were purchased as we cannot process these returns. Apologies for this inconvenience.

Walkingpad SA has a standard Returns & Exchange Policy that lasts 14 days, from the time you receive your parcel. If you should need to return your item please make sure to contact us before the 14 days is up, should you contact us after the 14 days, we will unfortunately not be able to offer a refund or exchange.

To be eligible for a return, the following requirements need to be met:

  • The product must have been purchased via the Walkingpad SA online platform
  • You must have a receipt or proof of purchase
  • Product must be unused, in the same condition that it was received and in its original packaging

Shipping costs are non-refundable. The customer will be responsible for the costs of returning the products to our warehouse and will need to arrange a private courier to get the products safely back to us.

Damaged Items

In the unlikely event that items are delivered defective from Walkingpad SA and there is no clear damage to the item from the courier company, you will need to send an email and images of the damage items to us via the items are delivered defective, Walkingpad SA will refund you your full amount or replace the items that you ordered. If the items are not reported defective within 7 days of receiving them, Walkingpad SA will not be able to refund or exchange your order.